Shipping policy

We ship your order from Düsseldorf 🇩🇪 with love ❤️☀️💚 

Delivery Date estimates
We aim to deliver all orders within the delivery time. Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 24 hours before the tracking number can be updated online.

Packages will be shipped (see shipping costs above) using our standard shipping service, which will be DHL or the local carrier of your country. Customs, taxes, duties, and collection fees may still apply.

**** International Shipping Policies
All duties and/or taxes are the responsibility of the customer and are not collected by Kurdistan FA, nor are they included in the order total. Any applicable fees will be due upon delivery. We deliver worldwide. 

If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

Product Appearance
The images of the products on the (desktop or mobile) website and/or app are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website and/or app.

Processing Guidelines
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.

Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.

Inspection
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to info@kurdistanfa.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.

Shipping Errors or Damaged Products
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product, as per our Shipping Policy.

Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.